Last updated: 22 October 2026

Refund and Cancellation Policy

All sales are final. We do not give refunds. Please try the free edition before you buy.

1. No refunds

RoutEngine is software, delivered by email. Once we send your license key, the sale is final. We do not refund a license because you changed your mind, no longer need it, or bought it by mistake.

2. Try it first

The free edition has no time limit and needs no account. Use it on your own PC to see if RoutEngine suits you. Buy a license only when you are sure.

3. Payment errors

We do correct mistakes with the payment itself:

You were charged twice. We refund the extra amount.
Money left your account but you got no order confirmation. We refund it if we cannot match it to an order.
You paid but we could not deliver your key. We deliver it again, or refund the payment if we cannot.

Nothing in this policy limits any right the law gives you.

4. How to ask

Email [email protected] with the payment reference or your order ID. We reply within 2 working days.

5. How you get the money

Where we do refund, we send it to the payment method you used. We start it within 3 working days. Your bank or payment provider may take another 5 to 7 working days to show it. We cancel the key for a refunded payment.

6. Cancellation

Nothing renews by itself. A yearly license ends after one year. We do not charge you again unless you buy again.
There is no subscription to cancel. You can stop using RoutEngine at any time.
Once the key is delivered, the order cannot be cancelled.